Case Study: KKH Delitzsch achieves greater service efficiency with 4me

KKH Delitzsch Selects 4me to Transform Its Service Delivery

KKH Delitzsch, a German hospital group with two locations and around 1,000 employees, was struggling with an aging DeskCenter service management tool that no longer handled requests and incidents efficiently. The IT team needed a cloud-based, easy-to-use, and transparent ITSM/ESM platform to improve workflows, track services, and reduce reliance on email and phone support. 4me was selected to meet these needs.

With 4me, KKH Delitzsch implemented request fulfillment, incident management, self-service, knowledge management, service level management, change management, and project management, supported by Azure AD integration. The rollout took about eight weeks, with the actual implementation completed in just four weeks, and delivered faster ticket handling, smoother processes, better transparency, and higher user and IT satisfaction. 4me’s flexible licensing and included functionality also helped KKH realize significant savings and expand service capabilities such as equipment reservations and HR onboarding.

KKH Delitzsch

Michael Kaul

IT Manager