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Case Study: JMA Wireless improves customer support and availability with 4me
A 4me Case Study
JMA Wireless - Customer Case Study
JMA Wireless, a global designer and builder of next-generation communication systems, needed to launch a 24/7 support service for its XRAN™ software. With customers spread across multiple time zones and many contracts governed by different SLAs, the company evaluated BMC Remedy and Zendesk but chose 4me for its strong integrations and fast development speed.
4me implemented Service Level Management, Incident Management, Configuration Management, Knowledge Management, the 4me Mobile App, and Email Integration in just two months. As a result, JMA Wireless improved availability across channels and increased customer satisfaction, while gaining a single platform to automatically prioritize requests, track customer SLAs, and support customers via mobile or email.
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JMA Wireless
Matteo Balducci
JMA Wireless