Case Study: Ordina achieves better service management and SIAM collaboration with 4me

How a Belgian MSP Uses Digital Transformation to Preserve Its Edge

Ordina, an independent IT services managed service provider in the Benelux, needed to replace its aging on-premise TOPdesk service management system with a cloud-based platform that could better support its digital transformation goals, improve user experience, and enable more flexible collaboration with customers and external partners. After evaluating alternatives including TOPdesk, ServiceNow, and Freshservice, Ordina selected 4me and its SIAM-focused service management solution.

4me, implemented by partner InfraVision, delivered a fast rollout with key integrations such as SSO, SAP SuccessFactors, and Microsoft Intune, while also supporting ITSM, ESM, and SIAM use cases across multiple internal teams and external customers. The results were strongly positive: Ordina reported improved user satisfaction, better collaboration, stronger knowledge management, more reporting capabilities, and a smoother way to onboard new customers and departments, with the company going live in October 2020 and expanding company-wide in January.

Ordina

Jo Geeraerts

Business Unit Manager BPS