Case Study: Glenfis achieves modern cloud-based SIAM-driven service management with 4me

Glenfis chose 4me for its modern, cloud-based service management and SIAM capabilities

Glenfis, a Service Management Consulting and Training Organization in Zürich, needed to replace an outdated on-premise service management solution with a modern cloud-based platform that supported ITSM and SIAM out of the box. The company was also looking for an easy-to-use solution with full mobile functionality and strong value for money, and evaluated options including ServiceNow and 4me.

4me implemented a mature cloud-based ITSM solution with mobile access and built-in SIAM capabilities, covering areas such as incident, request, change, configuration, service level, and compliance management. The project was delivered in just six weeks and came in under budget, with Glenfis reporting strong user adoption, a successful implementation, and high satisfaction with both 4me and partner ITConcepts.

Glenfis

Martin Andenmatten

Managing Director