Case Study: Fiskars Achieves 41% Service Management Cost Savings with 4me

Fiskars Group Switched to 4me to Transform Its Service Management Processes

Fiskars Group, the global home of design-driven brands for indoor and outdoor living, needed a flexible, easy-to-use, and cost-effective enterprise service management platform for use across the whole group. Its previous ITSM tool was difficult to use, limited adoption in some regions due to language barriers, and required costly external consultancy support.

4me implemented its ITSM/ESM platform across Fiskars Group in just 16 weeks, with REVO 4me Services supporting the rollout. The result was enterprise-wide adoption, improved collaboration and service processes, 96% user satisfaction, over 5,000 end users onboarded, 38,000 completed requests in the first six months, and a projected 41% savings in service management costs over five years.

Fiskars

Mike Rossi

Senior IT Manager Service Management