Case Study: ESAS achieves scalable remote service standardization with 4me

ESAS - Customer Case Study

ESAS, a Belgian MSP and leader in IoT/ICT services, needed to standardize and simplify its rapidly growing remote service management operations. The company was looking for a modern, cloud-based, multi-tenant service management platform that would be easy to set up and maintain, support strong security and data segregation, integrate with its Service Cruiser environment, and offer a configurable self-service portal with automated fulfilment.

ESAS selected 4me as its primary service management solution. 4me was implemented in a three-month project and enabled real-time request handling, dashboards, reporting, and self-service for customers and engineers, while reducing email and Excel usage and improving reporting. As a result, ESAS was able to manage continuous growth in its remote service desk with higher quality and efficiency, and later expanded 4me beyond customer contracts into internal IT, fleet, and HR request management.

ESAS

Tom Van der Aa

Remote Services and Internal IT Manager