Case Study: Egmont achieves fast, GDPR-compliant service management with 4me

Egmont wanted a responsive and speedy cloud-based service management solution to replace a poorly performing on-premises one

Egmont, a leading Nordic media group with operations across 30 countries, needed to replace one of its aging on-premise service management tools as it was slow, costly to maintain, and no longer supported. With eight different service management solutions in use and a growing need for better collaboration, GDPR compliance, and a multi-country rollout, Egmont chose 4me as its cloud-based service management platform.

4me implemented service level management, configuration management, incident management, request management, and change management across Egmont’s business units, while integrating with tools such as SCCM, AD, SolarWinds, PagerDuty, and a custom SQL CRM. The rollout was completed on time, on budget, and with 99% user satisfaction, while also eliminating on-premise maintenance and helping Egmont maintain local autonomy alongside improved cross-business collaboration.

Egmont

Sys Mindedahl

Egmont