Case Study: Easi improves customer service efficiency with 4me

Easi Selects 4me to Optimize the Customer Service Experience

Easi is a Belgian managed service provider (MSP) serving 800+ clients with IT services and software/infrastructure solutions. As it grew, Easi needed a flexible, cloud-based service management platform that could integrate quickly with many customers, improve the user experience, and provide more professional ITSM capabilities than its in-house Extranet system. Easi selected 4me for its ITIL-aligned approach and built-in support for customer environments, configuration items, problem management, and change enablement.

4me helped Easi streamline customer onboarding, automate workflows and integrations, and improve transparency with real-time SLA reporting. Implemented with local partner 2Grips, the solution went live in September 2022 after a three-month pilot, and Easi now handles around 1,000–1,500 requests per month with better efficiency and customer satisfaction. Easi also benefits from flexible consumption-based licensing and weekly product updates, and 4me has become a key part of its expanding ESM strategy.

Easi

Johan Jakus

Business Unit Manager & Partner