Case Study: Deloitte achieves faster, more unified support with 4me

Deloitte - Customer Case Study

Deloitte Belgium, part of the global professional services network Deloitte, needed a more modern service management platform to replace a homegrown ITSM tool that was time-consuming to maintain and lacked advanced capabilities such as change management and online self-service. The company also wanted secure support portals for HR and Fleet Management, while continuing to help employees quickly with IT, HR, and other internal requests. Deloitte selected 4me to deliver this improved support experience.

4me implemented separate, securely connected service management accounts for multiple departments, added confidential HR support workflows, and built integrations with HR, IT, and identity systems such as DIAS to automate employee provisioning and enable single sign-on. Deloitte also extended the platform to SAP and external customer support, while feeding data into analytics systems for reporting. The result was reliable self-service access across departments, automated provisioning tasks, improved management insight, and a better user experience for over 2,800 employees and more than 160 support experts.

Deloitte

Jean-Marie Van Cutsem

Security Manager, CISO