Case Study: Cabka achieves greater IT efficiency and self-service with 4me

Cabka Successfully Invests in More IT Efficiency, Teamwork and a Self-Service Approach

Cabka, a global manufacturer of recycled plastic products, wanted to centralize IT support across its worldwide sites and replace an underused ticketing process with a more user-friendly, self-service approach. The company needed a better way to support 500 employees across multiple countries while improving collaboration within its IT team and with external partners.

With 4me’s SIAM-enabled service management platform, implemented with support from Savaco, Cabka rolled out a centralized help button for employees, streamlined escalation to external service desks, and built a knowledge base for recurring issues. As a result, user adoption rose quickly, IT gained a clearer overview of requests across all sites, and the team improved efficiency and teamwork while enabling more self-service for employees.

Cabka

Mohammed El-Khatib

IT Project Manager