Case Study: AZL achieves faster, more compliant service management with 4me

AZL - Customer Case Study

AZL, a Dutch pension provider serving more than 1.5 million people, wanted to move beyond its end-of-life BMC Service Desk Express system and adopt a modern, cloud-based self-service approach. The company also aimed to expand from IT Service Management into Enterprise Service Management, with a flexible solution that would be easy to use across the business. 4me was selected as the vendor, with its ITSM/ESM platform and Self-Service Portal at the center of the project.

4me implemented the solution in six weeks, initially for IT and then for Facilities, Personnel, and Finance, creating a single point of contact across departments. The platform delivered incident, request, change, problem, knowledge, configuration, and service level management, plus integrations such as SSO and Active Directory. AZL reported better compliance, clearer audit trails, more transparency, and greater efficiency, including saving about 10 minutes of reporting time per ticket.

AZL

Maurice Dassen

Quality Manager