Case Study: Attero gains full transparency and control with 4me

Attero - Customer Case Study

Attero, a Dutch waste management leader, needed a more user-friendly and transparent way to manage IT and service processes across its complex organization. Working with 4me, the company looked for an ITSM/ESM solution that would give it better control over services, assets, suppliers, and standard workflows.

4me implemented a full service management setup for Attero in 8 months, covering self service, incident, request, change, problem, configuration, asset, and service level management, plus multiple integrations. The result was much greater transparency and control, real-time reporting, stronger supplier collaboration, and high user satisfaction, with 7,500 of 8,000 annual tickets flowing automatically through the platform.

Attero

Marcel de Man

IT Manager