Case Study: Addiko Bank achieves greater efficiency and agility with 4me

Addiko Bank Switches to 4me to Be More Efficient and Agile

Addiko Bank, a banking group operating across Austria and several CSEE countries, needed a modern enterprise service management solution to replace its outdated BMC Service Desk tool. The bank was looking for better automation, real-time monitoring, customization, and integration with asset management and external vendors to improve efficiency and agility across IT and related services.

Addiko Bank selected 4me’s ESM, SIAM, and mobile capabilities and implemented it with support from partner Imaves. The rollout covered IT, Security, Procurement, and HR-related processes, plus integrations with tools such as Active Directory, SolarWinds, and Office 365. With 4me, Addiko Bank achieved faster request resolution, easier service delivery, real-time reporting, improved user experience, and the rapid creation of automated workflows and services, with 90-day go-lives in Austria and a quick implementation in Croatia.

Addiko Bank

Branka Jukić

Senior ITSM and IT Controlling Specialist