Case Study: Acun Medya achieves full cross-enterprise visibility with 4me

Acun Medya Opts for One Complete Enterprise Service Management Platform for the Whole Company

Acun Medya, a leading international media production and broadcasting group, was facing significant service complexity due to its rapid global expansion across eight countries. With employees and support functions spread internationally, the company needed a single, comprehensive enterprise service management platform to support all its departments—not just IT. They selected the vendor 4me for its complete ESM platform to tackle this cross-enterprise challenge.

The 4me solution provided Acun Medya with 100% visibility and seamless collaboration across the entire company. The implementation was swift and user-friendly, enabling Acun Medya's own team to manage most of the setup and create custom workflows for different countries and languages. This resulted in dramatically improved customer experience, complete control over service quality and cost, and is expected to deliver significant future time and cost savings.

Acun Medya

Eda Takbak Şahin

PMO and Process Improvement Director