Case Study: ZFV achieves greater transparency and support efficiency with 4me

4me’s easy-to-use service management solution provides ZFV with complete visibility and control over their services

ZFV, one of Switzerland’s leading hotel, catering, and bakery companies, needed a modern, easy-to-use service management solution that would give them better transparency, simpler request handling, and full control over support cases. Using 4me’s ITSM/ESM platform, ZFV set out to replace a confusing SharePoint-based ticketing process that lacked visibility, history, and reporting.

4me implemented the solution within 90 days, integrating with SSO, Active Directory, Abacus, and SharePoint, and enabling ITSM processes such as incident, problem, change, release, and service level management. With 4me, ZFV now handles 6,000–10,000 requests per year, saves around 30 minutes per day in support work, improves transparency across all requests, and can better track SLAs, service costs, and quality.

ZFV

Gérard Korda

Head of IT Operations