Case Study: SCALE IT achieves complete visibility and control with 4me

4me Provides SCALE IT with Complete Visibility and Control of Service Cost and Quality

SCALE IT, a fast-growing Dutch managed IT services provider, needed a more future-proof service management platform than TOPdesk to gain clear insight into the true cost, time spent, and productivity across customer services. They were looking for a next-generation solution with better visibility into hours worked, customer reporting, and overall service quality.

4me implemented its ITSM/ESM platform with SCALE IT in just two months, alongside partner Bright Octopus, covering incident, request, knowledge, asset, service level, change, project, time tracking, financial, and risk management. The result was end-to-end transparency across the entire workflow, immediate access to service level reporting, improved usability, and better control over service cost and quality. SCALE IT now uses 4me for most of its operations and has even added the 4me portal to its own service portfolio.

SCALE IT

Nico Dreef

Chief Executive Officer