Case Study: a Fortune 500 global technology company achieves 117% higher voice revenue with [24]7.ai GenAI training simulations

a Fortune 500 Global Technology Company boosts voice revenue 117% with [24]7.ai

A Fortune 500 global technology company faced the challenge of accelerating its sales agents' readiness while improving their selling behaviors, all without increasing dependency on human trainers. To address this, the company partnered with vendor [24]7.ai to implement its GenAI Powered Simulations training solution.

The solution from [24]7.ai used AI-powered simulations to provide scalable practice opportunities for realistic customer interactions. This approach significantly accelerated agent ramp time and improved performance, resulting in a 117% higher revenue for voice agents, a 72% increase in average order value, a 64% rise in chat profit, and a 14% improvement in close rates.