Case Study: JumpCloud achieves 95% sales questionnaire completion with 1up.ai

How JumpCloud Doubled Sales Questionnaire Completion with 1up

JumpCloud, a cloud-based identity and access management provider, faced a major challenge with its sales process. Despite having the necessary information, the company was only achieving a 45% completion rate on security and sales questionnaires due to an inefficient, manual workflow. Their existing knowledge tool was difficult to use, leading sales representatives to struggle to find trusted answers and rely heavily on manual intervention from solutions engineers, which slowed everything down.

By implementing 1up's AI-powered knowledge automation platform, JumpCloud centralized all its disparate knowledge sources into a single database. The solution from 1up automated the response process, allowing questionnaires to be completed in minutes with accurate, verified answers that only required a quick human review. This resulted in JumpCloud more than doubling its completion rate to 95%, saving the team a tremendous amount of time and eliminating inefficiencies across its global sales teams.

JumpCloud

James Herbert

Senior Director of Solutions Engineering