Case Study: Intercom strengthens security and streamlines onboarding with 1Password

Intercom secures 30,000+ businesses with 1Password

Intercom, a technology company that provides a conversational relationship platform, needed to integrate a security tool that was user-friendly and could scale effectively to foster a strong security culture. The challenge was to secure all employee endpoints from day one and reduce the friction and IT overhead associated with password management. They implemented 1Password to serve as a foundational layer of their identity and access management stack.

By deploying 1Password, Intercom automated the provisioning of accounts for every new employee and endpoint, making secure onboarding seamless. The solution became as integral as their identity management and MDM systems, successfully embedding security into the company culture. As a result, Intercom secured all endpoints immediately, saw a reduction in password-related IT support requests, and empowered teams to use stronger passwords effortlessly.

Intercom