Case Study: Steel Encounters achieves 76% employee survey response and stronger engagement with 15Five

Steel Encounters - Customer Case Study

Steel Encounters is a 30-year-old commercial contractor in Salt Lake City known for complex, collaborative projects and a 70% employee-owned ESOP culture. Despite strong ownership and pride among staff, the company struggled to keep a dispersed field workforce connected and to measure real-time engagement—email wasn’t working and leadership wanted a better way to surface employee feedback and act on it.

They implemented 15five’s Agile Engagement tools, rolling out quick mobile-friendly surveys, giving staff devices, and convening senior leaders twice monthly to review segmented results and take action. Response rates jumped to 76%, management could pinpoint issues (like office staff feeling disconnected) and address them quickly, and overall engagement, retention, and a culture of ownership strengthened.

Steel Encounters

Becke Wolf

Executive Assistant