Case Study: Woodard Cleaning & Restoration reduces employee churn by 75% and boosts engagement with 15Five

How Woodard Increased Employee Engagement YOY and Reduced Employee Churn by 75%

Woodard Cleaning & Restoration is a St. Louis–based facilities services company founded in 1946 that now generates $30M in revenue and employs about 250 people. Facing leadership changes, multiple restructurings, a building fire and the pandemic, Woodard needed to maintain its longstanding culture while accurately measuring engagement, identifying issues quickly, and developing leaders across the organization.

Woodard partnered with 15Five to run quarterly engagement surveys, create short-term action plans, segment data for managers and provide one‑on‑one coaching. The approach drove 95% survey participation (a 27% increase), a 7% rise in engagement over three years and a 75% reduction in employee churn, while giving managers actionable insights and leadership development.

Woodard

John Gagnepain

Director of Training & Leadership Development