Case Study: Vendini (ticketing company) boosts employee engagement and business performance with 15Five (employee engagement platform)

How Vendini is Increasing Employee Engagement and Business Performance with 15Five

Vendini is a San Francisco–based provider of ticketing, marketing, and patron-management platforms with a distributed workforce across the U.S., Canada, Italy and remote locations. After a reorganization, leadership—led by CPO Susan Hollingshead—needed reliable, data-driven insight into employee engagement and areas hurting productivity, so they sought a solution that would pinpoint where to focus people efforts.

They implemented 15Five’s software-plus-human approach: a user-friendly platform with qualitative SmartPulse questions and a dedicated engagement strategist to interpret real-time, granular data. That combination let Vendini target specific teams, increase transparency by sharing strategic plans, align employees to company goals, and begin tracking links between engagement, NPS and retention — yielding higher morale, improved Glassdoor ratings and measurable early performance gains.

Vendini

Susan Hollingshead

Chief People Officer