Case Study: Reward Gateway achieves a seamless shift to fully remote work and sustained team alignment with 15Five

How Reward Gateway Successfully Shifted Their Teams To Remote Work

Reward Gateway, an employee engagement company that traditionally relied on in-person collaboration, faced the sudden need to move its entire workforce to fully remote operations during COVID-19. The challenge was to maintain employee safety, business continuity and morale while rapidly scaling remote communication, onboarding and day-to-day collaboration.

They formed an incident management team, launched a central coronavirus hub and leaned on their own engagement platform plus 15Five for check-ins, 1:1s and objectives. IT shipped ready-to-use equipment, recruiters and managers moved onboarding and interviews online, and leaders encouraged over-communication, social activities, security, recognition and healthy boundaries. As a result, customers continued to be served, employees remained motivated and connected, and RG preserved culture and alignment with positive feedback on remote hiring and retention.

Reward Gateway

Dimitrina Kirova

Head of Learning