Case Study: Ontario Systems reduces employee turnover by 50% with 15Five

How Ontario Systems Reduced Employee Turnover Rate by 50%

Ontario Systems is a U.S.-based software company that helps clients accelerate revenue recovery across healthcare, government, and ARM markets, with offices nationwide and 20% of its workforce remote. After restructuring from functional groups to a business-unit model, leaders suspected engagement problems but previous surveys had low participation, lacked anonymity, and produced little actionable insight.

By adopting Emplify Insights, Ontario measured baseline engagement beginning in October 2017, uncovered low scores in role clarity and competency, collected targeted qualitative feedback, and mobilized leadership to act. Within one quarter response rates rose from 78% to 92%, overall engagement improved quarter-over-quarter, and the company achieved a 50% reduction in employee turnover.

Ontario Systems

Kira Childers

Employee Engagement and Systems Manager