Case Study: Aptiv Connected Services achieves a 640% increase in eNPS with 15Five

15Five Empowers Aptiv Connected Services to Thrive in the New World of Work

Aptiv Connected Services (ACS), a division of Aptiv (160,000+ employees), provides end-to-end vehicle data and analytics platforms. When COVID-19 forced a rapid shift to remote work in 2020—and only 2% of employees had previously worked offsite—employees and new managers struggled to adapt, leading to disconnection, low morale and an eNPS of -5%.

15Five’s Transformational Services, coaching and Remote Work Essentials training coached managers and teams on science-based remote leadership, psychological safety, autonomy, and effective virtual communication. The changes created clearer communication cadences, higher productivity and alignment, and ACS’s eNPS rose from -5% to 27% in one quarter (a 640% increase).

Aptiv Connected Services

Liz Lapierre-Florkowski

Global HR Director