Netomi B2B Case Studies & Customer Successes

Netomi logo

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. They work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

Case Studies

Showing 10 Netomi Customer Success Stories

search button

Aura Empowers Its Customers & Agents by Deflecting 75% Chat Tickets

Aura logo

Aventon achieves 50% chat and 15% email customer-support deflection with Netomi

Aventon logo

How Netomi Revolutionized Email Support to automatically deflect thousands of tickets every month

CoachUSA logo

EBANX achieves 50% ticket deflection and scales customer support with Netomi's AI Buddy

EBANX logo

Harry Rosen, Inc achieves 70% ticket deflection and 96% accuracy with Netomi AI

Harry Rosen, Inc logo

Megabus.com achieves faster email responses and doubles email contacts with Netomi

Megabus.com logo

Solving the Simplex(ities) of Customer Service

Simplex logo

Singtel achieves 96% first-contact resolution and 30% cost reduction with Netomi

Singtel logo

WestJet achieves 87% automated ticket resolution and 24% customer sentiment lift with Netomi's AI Juliet

WestJet logo

Zinus achieves 70%+ CSAT boost and 40% ticket deflection with Netomi

Zinus logo

No matching case studies