21 Feedback Ferret Case Studies

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Read 21 Case Studies from real Feedback Ferret users sharing their business challenges and results after using Feedback Ferret software.

  • Alzheimer’s Society uses feedback to better engage it’s supporters
  • Argos shopper surveys providing insight into customer experience
  • Analysis of over 60 verbatim fields on ASDA surveys delivers fast insight
  • Empowering both B&Q store managers and HQ with actionable insight
  • Impact Analysis enables Barratt Developments to prioritise corrective actions
  • BMW sees survey response rates increase by 20%
  • Daisy’s C-Sat score rises from 3/10 to 9/10
  • Holiday resort using customer feedback to maintain high standards
  • Eurocamp increase re-bookings rate and save £ millions in capital expenditure and operational costs
  • Shorter surveys yield faster and more insightful customer feedback for General Motors
  • Jardine partner with Feedback Ferret to make the difference
  • A vital tool in helping McLaren to deliver an excellent customer experience throughout the world
  • Morrisons uncover the true reasons behind customer satisfaction
  • Nissan climbs the J.D. Power Index faster than any other manufacturer
  • Pre-film experience is vastly improved after brothers listen to customer suggestions
  • Reduction in Origin overheads by $250,000 in 12 months
  • P&O Ferries unlock the reasons behind the scores
  • Silverstone Circuits Ltd - Customer Case Study
  • “Pint For A Pint” promotion keeps blood donors coming back for more
  • Helping Titan Travel maintain the highest standards of quality
  • Comments Boxes enable Vodacom to monitor customer complaint management

About Feedback Ferret

Feedback Ferret first started in 1998, analyzing open-ended customer feedback at a level that had never been possible before. Year on year, they have painstakingly tweaked and improved the solution. And they will continue to do so. With success stories that include some of the world’s largest brands, they have grown into customer feedback experts and world leaders in the text analysis arena.

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