CallMiner B2B Case Studies & Customer Successes

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

Featured Companies

CallMiner B2B Case Studies & Customer Successes

Case Studies

AFNI achieves higher CSAT, increased sales and improved first-call resolution with CallMiner Eureka

AMCOL Systems achieves real-time compliance and higher agent performance with CallMiner

AXCESS Financial achieves nearly 100% reduction in successful scam attempts with CallMiner Eureka interaction analytics

Bluegreen Vacations reduces agent attrition and boosts customer satisfaction with CallMiner Eureka interaction analytics

British Gas achieves a 50% increase in conversions and an 84% NPS boost with CallMiner

British Gas achieves service excellence and a 30% increase in sales conversion with CallMiner

Defenders, Inc. achieves a 5% increase in close rates and an 18-point NPS lift with CallMiner speech analytics

Delta Outsource Group achieves optimal revenue recovery and TCPA/FDCPA compliance with CallMiner Eureka Interaction Analytics

Encore Capital Group increases revenue and reduces call center operating costs by 10% with CallMiner

Frontline Asset Strategies achieves nearly 98% compliance and 75% fewer lawsuits with CallMiner Eureka Interaction Analytics

Higher Ed Growth achieves 10x QA efficiency and 91% reduction in compliance violations with CallMiner Eureka interaction analytics

Medium Enterprise Retailing Company achieves 50% reduction in QA effort and improved agent performance and CSAT with CallMiner

Nationwide Credit Corporation achieves improved compliance and 12% less call silence with CallMiner Eureka

Nautilus achieves immediate contact center efficiency and improved customer experience with CallMiner speech analytics

Open English boosts sales conversions and saves time with CallMiner Eureka

Real Time Resolutions achieves 62% reduction in After Call Work and 82% higher daily call volumes with CallMiner Eureka (CallMiner)

Simple Health achieves 75% reduction in coaching time and 5% higher sales close rate with CallMiner Eureka

Sokolove Law achieves higher call center quality and 80% QA staff reduction with CallMiner Eureka

State Collection Service, Inc. achieves increased revenue collection and accelerated agent development with CallMiner Eureka Interaction Analytics

Stoneleigh Recovery Associates achieves CFPB compliance and 100% call monitoring with CallMiner

TradeGlobal achieves improved customer experience and operational efficiencies with CallMiner Eureka

USCB, Inc. achieves improved call center efficiency, compliance, and rapid ROI with CallMiner Eureka

Featured Companies

ThreeKit

PaySimple

Cobweb