B2B Case Studies Featuring Cosupport.ai as the Customer

CoSupport AI is AI customer support software that trains on a company's own resolved tickets and knowledge base, then answers inside the helpdesk the team already uses, such as Zendesk, Freshdesk or Zoho Desk. There are two products. CoSupport AI Agent answers customers across chat, email and voice and resolves repetitive L1 tickets end to end, deflecting up to 90% of them. CoSupport AI Assistant drafts replies, summaries and translations for human agents on the tickets that need a person. Both reply in 120+ languages. Every answer is checked against the company's own sources on a USPTO-patented anti-hallucination architecture (US11823031B1), with 99% response accuracy and a decision log on every reply. More than 300 brands use CoSupport AI. Cocoatech, a SaaS company on Zendesk, reached 81% deflection. Softorino grew from 69% to 82% AI resolution in 3 months. Hour Timesheet automates 82% of its chats with a two-agent team. Nordic Knots, an e-commerce brand, saves about $7K per month. Outstaff Your Team went live in 3 days. Pricing is $0.50 per AI resolution, unresolved tickets are free, and the first 1,000 AI responses are free on real tickets. CoSupport AI is ISO 27001 certified and GDPR and CCPA compliant.