B2B Case Studies Featuring Convin as the Customer

Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, they aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Their company has since helped global companies across verticals improve contact center processes with its platform capabilities. They recently secured seed funding led by Kalaari Capitals and backed by several renowned investors.