Case Study: EMPLOYERS achieves stronger policyholder engagement and a safety-positive culture with Zywave's Client Engagement Suite

EMPLOYERS - Customer Case Study

EMPLOYERS® is a mono-line workers’ compensation carrier based in Henderson, NV, with more than 125,000 policies nationwide serving mainly small- and medium-sized businesses in restaurants, hospitality and automotive. Dan Killins’ Loss Control and Risk Advisory team needed a scalable way to educate policyholders—many of whom start with no formal risk management program—and to provide timely, industry‑specific resources without having to create everything in-house.

EMPLOYERS partnered with Zywave and adopted the Client Engagement Suite, using customizable 50-state content and HR tools as a policyholder-facing “Loss Control Connection.” The platform helped policyholders build safety programs and improved internal efficiency, driving more positive, timely customer interactions, higher satisfaction, stronger renewal decisions and increased agent referrals — benefits EMPLOYERS has realized across a long-standing, seven-year relationship with Zywave.

EMPLOYERS

Dan Killins

Director of Risk Advisory Services