Case Study: Regional Medical Center improves patient experience with Zymr’s modern digital portal

Regional Medical Center boosts patient registration completion 67% with Zymr

The customer, Regional Medical Center, a 650-bed facility, faced challenges with its outdated and difficult-to-navigate patient portal. This led to low self-service adoption and placed a significant strain on its administrative staff. To modernize patient engagement and reduce this burden, the medical center partnered with Zymr for a complete portal redesign.

Zymr redesigned and rebuilt the digital portal with a focus on usability and efficiency, streamlining registration and enabling self-scheduling. The solution delivered significant results for the medical center, including a 67% increase in patient registration completion and a 34% reduction in call center volume. Zymr's work helped transform the patient experience and established the organization as a digitally progressive healthcare provider.

Regional Medical Center