Case Study: Regional Hospital Network reduces ED wait times and LWBS with Zymr

Regional Hospital Network reduces LWBS 50% with Zymr

A regional hospital network was struggling with severe patient flow bottlenecks in its emergency departments, particularly during peak seasons. These operational inefficiencies, including delays in triage, registration, and bed allocation, resulted in an average door-to-doctor time of over four hours and a high left-without-being-seen (LWBS) rate of 28%. To address these challenges and improve patient throughput, the network partnered with Zymr.

Zymr implemented a real-time ED operations platform to provide visibility and streamline workflows. The solution integrated triage, registration, bed management, and pharmacy systems. This enabled data-driven coordination and decision-making, which reduced door-to-doctor time from 4.2 hours to 2.1 hours and cut the LWBS rate by 50%, down to 14%. For the hospital network, Zymr's platform also generated $3.2 million in incremental revenue by improving operational efficiency.