Case Study: Regional Home Health Agency achieves 96% clean claims rate and 62% faster documentation with Zymr

Regional Home Health Agency achieves 96% clean claims rate with Zymr

The customer, a regional home health agency, faced significant operational challenges due to its reliance on paper-based documentation, manual scheduling, and disconnected billing systems. These inefficiencies impacted care quality, compliance, and revenue cycle performance, leading to high denial rates and delayed reimbursements. To modernize its operations, the agency partnered with Zymr for a comprehensive digital transformation.

Zymr implemented a mobile-first home health platform that automated OASIS documentation, integrated geofencing for visit verification, optimized caregiver scheduling, and streamlined billing processes. This solution delivered measurable results, including a 62% reduction in documentation time and achieving a 96% clean claims rate. The agency also reduced its AR days from 28 to 22 and earned a CMS 5-Star Quality Rating, enabling scalable operations across its 45 branches.