Case Study: Regional Healthcare Network achieves stronger HIPAA compliance and fewer critical bugs with Zymr mobile app QA

Regional Healthcare Network cuts production support escalations by 50% with Zymr

The customer, a regional healthcare network, faced challenges ensuring smooth user experiences and meeting HIPAA compliance standards for its new patient and provider mobile applications. Frequent UI inconsistencies, security gaps, and usability issues were hampering the rollout. To address this, the network engaged vendor Zymr for comprehensive mobile and web application testing services.

Zymr implemented a solution that included functional, usability, and security validations, executing cross-platform test cases across various devices and OS versions. Their work included rigorous compliance audits and automated regression testing. As a result of Zymr's efforts, the client reduced production support escalations by 50%, strengthened its compliance posture for HIPAA audits, and saw app store ratings jump to 4.8/5. Critical bugs per release were reduced by 80%, leading to higher adoption among both patients and providers.