Case Study: Regional Bank increases loyalty and deposits with Zymr’s white-label digital remittance platform

regional bank boosts account balances 35% with Zymr

A regional bank serving a large Latino customer base faced the challenge of customers using third-party providers for cross-border money transfers, despite those providers charging high fees. This resulted in the bank losing visibility into these financial flows and missing opportunities to strengthen customer relationships. To address this, the bank partnered with Zymr to launch a white-label digital remittance service.

Zymr implemented a fully branded digital remittance platform that was embedded directly into the bank's existing mobile app. The solution featured transparent pricing, optimized routing to reduce fees, and a compliance-first architecture. As a result, the bank achieved a 40% adoption rate among eligible customers in the first year, saw a 35% increase in average account balances for users, and established new sustainable revenue streams.