Case Study: a national telemedicine provider achieves reliable peak-demand scaling with Zymr performance testing

National Telemedicine Provider scales to 25,000 concurrent sessions with Zymr

The customer, a national telemedicine provider, faced the challenge of ensuring its platform could reliably handle tens of thousands of daily virtual visits during seasonal spikes like flu season. Previous performance issues had exposed risks in scheduling, video sessions, and billing. To avoid service disruptions and revenue loss, the provider partnered with Zymr for a performance testing solution.

Zymr executed a rigorous performance and scalability testing program, including end-to-end load and stress testing. This solution identified and helped resolve 23 critical performance bottlenecks pre-launch. The results were a platform that achieved 99.98% uptime under peak demand and successfully supported 25,000 concurrent sessions, preventing an estimated 450,000 potential visit failures during a critical operating period.