Case Study: a national retail chain boosts loyalty and payments with Zymr's integrated eWallet

national retail chain boosts repeat purchases 40% with Zymr

The national retail chain faced fragmented customer experiences, with payments, loyalty, and marketing operating on disconnected systems. This reduced loyalty adoption and personalized engagement while keeping payment processing costs high. To build a unified digital touchpoint, the retailer partnered with Zymr for a comprehensive eWallet solution.

Zymr designed and implemented an integrated digital wallet platform that combined payments, loyalty, and personalized offers into a single experience. The solution included real-time loyalty redemption, stored value funding, and seamless integration across in-store POS and eCommerce. This resulted in a 70% adoption rate among loyalty members, a 30% increase in average order value, a 40% higher repeat purchase rate, and a 15% reduction in payment processing costs for the retailer.