Case Study: a seed-stage telemedicine startup scales to an enterprise-grade HIPAA platform with Zymr

a seed-stage telemedicine startup scales to 50,000 monthly visits with Zymr

The customer, a seed-stage telemedicine startup, faced significant challenges scaling its platform to handle rapid demand growth, moving from hundreds to tens of thousands of monthly visits. Their existing system could not support high concurrency, complex scheduling, or integrated clinical workflows, and manual processes were slowing operations. To achieve enterprise-scale growth while ensuring HIPAA compliance and reliability for investors, the startup partnered with Zymr for a platform rebuild.

Zymr designed and delivered a new cloud-native, enterprise-grade telehealth platform. The solution included a multi-tenant architecture, a React Native video consultation platform, and integrated scheduling, e-prescribing, and Epic FHIR interoperability. This scalable and HIPAA-compliant infrastructure enabled the startup to dramatically increase its monthly visits from 500 to 50,000 while achieving 99.97% platform uptime. The improvements supported rapid growth, improved operational efficiency, and were critical in securing Series A funding within nine months.