Case Study: a regional housing finance provider cuts mortgage processing time with Zymr

a regional housing finance provider cuts mortgage processing from 21 days to 5 with Zymr

The client, a regional housing finance provider based in Canada, was facing significant challenges due to a manual mortgage process. This resulted in long cycle times, high operational costs, and fragmented communication, which frustrated customers and impacted the company's reputation. Zymr was engaged to address these issues.

Zymr developed and implemented a full-service mortgage automation platform built on AWS. The solution digitized the entire lending lifecycle, integrated with external databases via secure APIs, and provided real-time application visibility for borrowers and role-based dashboards for internal teams. As a result, Zymr helped the client reduce average mortgage processing times from 21 days to just 5, lower operational costs, and achieve a 35% increase in customer retention rates within the first year.