Case Study: National Telehealth Provider achieves higher patient engagement and fewer no-shows with Zymr

a national telehealth provider reduces appointment no-shows by 39% with Zymr

The customer, a national telehealth provider, faced the challenge of limited patient engagement beyond video consultations, leading to high no-show rates and poor follow-through on care plans. To evolve into a continuous care platform, they partnered with vendor Zymr to build a comprehensive patient engagement app.

Zymr designed and delivered a mobile-first patient engagement suite featuring digital booking, reminders, a symptom checker, and medication adherence tools. This solution resulted in a 39% reduction in appointment no-shows and supported 680,000 monthly active users, significantly improving patient satisfaction and retention for the provider.