Case Study: a multinational payment solutions provider improves delivery velocity with Zymr's SAFe transformation

a multinational payment solutions provider improves delivery velocity by 40% with Zymr

The customer, a multinational payment solutions provider, was struggling with fragmented delivery and integration issues across its global teams during a critical replatforming of its legacy transaction system. This lack of coordination between compliance, product, and engineering functions was jeopardizing release timelines. They engaged vendor Zymr to lead an enterprise Agile transformation using the Scaled Agile Framework (SAFe).

Zymr implemented SAFe by coordinating multi-track Agile release trains and introducing practices like PI planning and lean budgeting. This solution provided end-to-end visibility and improved collaboration. As a result, the client achieved a 40% improvement in delivery velocity and cut critical defect rates in half within six months. Zymr also helped decrease QA turnaround time by 35% through continuous integration, allowing the client to regain control over its release schedule.