Case Study: a mid-sized U.S. clinic network reduces no-shows and boosts telehealth adoption with Zymr's HIPAA-compliant scheduling app

a mid-sized U.S. clinic network cuts front-desk calls by 60% with Zymr

The customer, a mid-sized U.S. clinic network, faced challenges with patients relying on phone bookings, which resulted in long hold times and high no-show rates. Their existing software also lacked HIPAA-compliant mobile accessibility. They partnered with vendor Zymr to develop a modern appointment scheduling solution.

Zymr delivered a HIPAA-ready mobile application that enabled self-booking and featured real-time calendar sync, automated reminders, and secure telehealth integration. The solution launched in just 10 weeks. Zymr's app reduced call volume to the front desk by 60%, lowered no-show rates by 25%, and increased telehealth adoption by 45% within the first three months.