Case Study: a mid-sized regional health system reduces claim denials and DSO with Zymr’s AI-driven RCM platform

a mid-sized regional health system cuts DSO from 52 days to 38 with Zymr

The client, a mid-sized regional health system, faced significant revenue cycle challenges due to fragmented operations across seven different EHR systems. This resulted in inconsistent workflows, a high denial rate of 28%, and a 52-day Days Sales Outstanding. To address these systemic inefficiencies and improve financial performance, the health system partnered with Zymr to design and implement an integrated, AI-enabled revenue cycle management (RCM) platform.

Zymr delivered a centralized RCM platform that unified billing workflows and embedded intelligence across the claims lifecycle. The solution included AI-based claims scrubbing, automated eligibility verification, and end-to-end analytics. This transformation resulted in a 96% clean claims rate and reduced DSO from 52 to 38 days, recovering $19 million in revenue for the client. The project also earned a 4.8-star satisfaction rating from the health system's executive leadership.