Case Study: a mid-sized P&C insurance carrier accelerates claims processing with Zymr's QA automation

a mid-sized property & casualty insurance carrier cuts claims settlement time by 30% with Zymr

The customer, a mid-sized property & casualty insurance carrier, faced significant challenges with its fragmented and manual claims processing system. These issues caused delays, inconsistencies, and performance bottlenecks, risking SLA breaches. To overcome this, the insurance carrier engaged Zymr for its QA and software testing services to support the deployment of a new claims automation module.

Zymr implemented a comprehensive QA strategy that included rigorous end-to-end workflow testing, automated regression within a CI/CD pipeline, and performance load testing. This solution resulted in an 80% reduction in post-release defects and cut regression test execution time from 5 days to 1.5 days. The vendor's work helped achieve 99.8% accuracy in automated payments and improved claims settlement times by 30%, significantly enhancing the policyholder experience.