Case Study: a large health system reduces readmissions by 19% with Zymr's population health mobile app

a large health system cuts 30-day readmissions by 19% with Zymr

The client, a large health system, faced challenges in care coordination as their care coordinators lacked access to real-time patient data and tools during home visits and outreach calls. This inefficiency, coupled with fragmented workflows, hindered their population health management program. To address this, the health system partnered with vendor Zymr to build a mobile-first application integrated with their Epic EHR.

Zymr designed and implemented an offline-capable iOS application that provided care coordinators with real-time and offline access to critical patient data, risk scores, and care gap lists. The solution, which integrated with Epic using FHIR standards, automated data sync and established structured workflows for outreach and documentation. As a result, the health system achieved a 19% reduction in 30-day readmissions within 12 months and improved operational efficiency across five active care management programs.