Case Study: a global health insurer modernizes policy and claims processing with Zymr's AI-driven Azure platform

a global health insurer reduces manual claims tasks by 70% with Zymr

The customer, a global health insurer, faced challenges with slow, manual policy and claims systems that hindered agility and customer engagement. To modernize its core operations without disruption, it partnered with vendor Zymr to build a new cloud-native platform on Microsoft Azure.

Zymr implemented a modular Azure-based platform featuring an AI-powered underwriting engine and automated claims processing. This solution reduced underwriting time from 10 days to 2 days and cut manual claims tasks by 70%, while also increasing customer engagement by 45%.