Case Study: a 12-property luxury hotel chain achieves 99.99% uptime and 26% RevPAR growth with Zymr's cloud-native PMS modernization

a 12-property luxury hotel chain achieves 99.99% uptime and 26% RevPAR growth with Zymr

The client, a 12-property luxury hotel chain, faced performance and scalability issues with its legacy property management system (PMS), which impacted staff productivity and guest experience. To modernize operations and enable digital-first hospitality, the chain partnered with vendor Zymr for a cloud-native PMS solution.

Zymr implemented a scalable, cloud-native PMS platform that included mobile guest experience apps and integrated revenue management tools. This solution delivered significant results for the hotel chain, including 99.99% uptime, a 26% increase in RevPAR, and a 68% growth in direct bookings.