Case Study: ProtectCo achieves faster, more accurate partner incentive payments with Zyme TruePay

Smarter Channel Management at ProtectCo

ProtectCo, a global provider of security, risk, and compliance management solutions, was struggling to manage highly complex partner incentive programs across its international reseller and distributor network. Using manual Excel-based processes made it difficult to apply rules consistently, caused errors, and delayed incentive payments, with statement generation taking 3–4 weeks and partner payments often stretching beyond 65 days.

To solve this, ProtectCo implemented Zyme’s TruePay solution to automate incentive validation and calculation, handle stacked program rules, and provide self-serve visibility through a portal. With Zyme, ProtectCo cut statement generation time to 3–4 days, reduced payment time to 30 days, improved payment accuracy, lowered disputes, and reduced overpayments of incentives.