Case Study: Australian government-owned water utility increases spend under management and streamlines procurement with Zycus Procure-to-Pay

Zycus' Procure-to-Pay suite purifies procurement processes of Australia's trusted water utilities provider

Water Utilities Providing Company, a government‑owned Australian water and wastewater service provider, faced major procurement challenges after years of relying on its legacy Ellipse ERP. With only about 5% of spend under management, just 18 catalogs against 400+ contracts, limited contract visibility, frequent maverick spend, paper‑based approvals and email‑driven requests, the organization engaged Zycus and its Procure‑to‑Pay suite to modernize and centralize procurement, contract and supplier processes.

Zycus implemented its Procure‑to‑Pay eProcurement along with iContract (contract repository) and iSupplier (supplier management), integrated with the Ellipse ERP to enable guided buying, inventory issue requisitions, structured approvals and work‑order support. The solution delivered measurable configuration and scale—252 custom eForms, a 268‑field taxonomy and support for 650K project types—and gave requesters, approvers and buyers better contract visibility, reducing maverick spend and increasing purchases routed through contracts and catalogs.